Frequently Asked Questions

I have not received my order.
Last Updated 9 years ago

Upon successfully completing your request for credentials, you will receive an email with the subject "Order #XXXXX is being processed" this email contains your Order Number and all the details of your request (including shipping and billing information, along with the products you requested).

After your order has been processed and is ready to ship you will be emailed a tracking number (to the email address listed in your minister account) which allows you the ability to track your package after it has left our fulfillment department. You can login to your account and view the previous orders section as well as your tracking number

If your request for credentials is not listed in the orders section on your minister account page and you have not received the "Order #XXXXX is being processed" email, then your request for credentials or order was not successfully placed. You will need to log back into your minister account and complete the checkout process.

If your order is not listed in your previous orders section and you have received the "Order #XXXXX is being processed" email, please send an email to

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